St Bega’s Catholic Primary School
Thorpe StreetHartlepool
TS24 0DX
01429 267768
Feel free to contact us:
Mrs L Duffield - Headteacher
Queries to be addressed by post, telephone or email for the attention of, in the first instance and in the following order:
- Mrs K Kay - Business Manager
- Mrs L Duffield - Headteacher
- Mrs H Norman - Deputy Head Teacher/SENCO
- Mrs B Tester - Attendance Officer
- Mrs P Carroll - Chair of Governors
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.