St Bega’s Catholic Primary School

Thorpe Street
Hartlepool
TS24 0DX

01429 267768

admin@stbegas.bhcet.org.uk

Have a question? Send us a message

Feel free to contact us:

Mrs L Duffield - Headteacher

Queries to be addressed by post, telephone or email for the attention of, in the first instance and in the following order:

- Mrs K Kay - Business Manager

- Mrs L Duffield - Headteacher

- Mrs H Norman - Deputy Head Teacher/SENCO

- Mrs B Tester - Attendance Officer

- Mrs P Carroll - Chair of Governors

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.