Tel: 01429 267768 Email: admin@stbegas.bhcet.org.uk

Feel free to contact us:

Mrs L Duffield - Headteacher

Queries to be addressed by post, telephone or email for the attention of, in the first instance and in the following order:

- Mrs K Kay - Business Manager

- Mrs L Duffield - Headteacher

- Mrs R Leonard - Deputy Head Teacher/SENCO

- Mrs B Tester - Attendance Officer

- Mrs P Carroll - Chair of Governors

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.

How we communicate with you

St Bega’s Catholic Primary School

Thorpe Street
Hartlepool
TS24 0DX

01429 267768

admin@stbegas.bhcet.org.uk

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